Q: What if my credit union doesn't offer NetGiver?

A: Please contact your credit union and encourage them to connect with NetGiver. They can find more information on the NetGiver website: HERE  

Q: Which of my bank or credit union accounts can I tie my NetGiver donations to?

A: You can connect any bank or credit union accounts that allows ACH transactions. Checking accounts are the most commonly use for making NetGiver donations. Other accounts such as credit cards, money markets, certificates or investment accounts cannot be used as the donation account through NetGiver.  

Q: Am I able to donate to multiple nonprofits?

A: YES!
For your security, there is a daily maximum of 5 separate contributions. The minimum amount per-donation is $5 and the maximum per-donation is $1000.

Q: Will my credit union, nonprofit, or NetGiver ever charge me for using the NetGiver app?

A: No. Zero Means Zero. Neither you nor the organizations you support will ever be charged for donations made through NetGiver.

Q: What about my privacy – am I, and my financial account information, safe?

A: YES! We've written a privacy philosophy in addition to our privacy policy, to be as candid and up-front as possible on how we treat your data and secure your information.

Q: I've received the message "NetGiver lost connection with your financial institution". Why did this happen?

A: You’ll need to add the account to NetGiver again. This is likely to happen for 4 reasons:

• You updated your online banking password (if connected using "instant" method
• The bank sent us a notification that they couldn’t find an account with the information you provided
• The account has become invalid for electronic/ACH transactions.
• The account’s transaction limit has been exceeded
  

  We suggest connecting your checking account again.