Q: How do I log out of NetGiver?

A:  Go into your account settings by tapping the three grey dots on the right side of the navigation bar at the bottom of the screen.
Within your profile settings is a white LOG OUT button. Tapping this will log you out of NetGiver

Q: How do I find my favorite charity?

A:  We use a list of all IRS registered 501(c)(3) organizations in the country. If your nonprofit has filed their 990, they are in our database. Try using their exact name when searching for the charity. You might have to scroll through the list a little to find them.
The registration process takes under 5 minutes, so please encourage your nonprofit to join NetGiver. They only have to do this once, and once completed, they'll be able to receive 100% donations directly through NetGiver!  

Q: What if my financial insitution doesn't offer NetGiver

A:  You can still use NetGiver! NetGiver is supported for all donors and nonprofits by the cooperative spirit of credit unions. If you're a member of a credit union who does not yet sponsor your donations, please contact your credit union and encourage them to connect with NetGiver. They can find more information on the NetGiver website.

Q: Will my financial institution ever charge me for using NetGiver?

A:  No. Zero Means Zero. Neither you nor the organizations you support will ever be charged for donations made through NetGiver.

Q: What about my privacy – am I, and my credit union / bank account information, safe?

A: YES! We've written a privacy philosophy in addition to our privacy policy, to be as candid and up-front as possible on how we treat your data and secure your information.

Q: How long do donations take to reach the nonprofit?

A:  Yes!
 NetGiver uses the same system as bill-pay. Donations do not stop at a middle-man, and they are not held for dispersal. Donations move directly from the donor account to the nonprofit. This takes approximately 2-4 business days. A donation made through the app on Monday arrives in the nonprofit account on Wednesday. Weekends and holidays do affect this so we advise donors that it can take up to 4 business days.

Q: How do I know if an Organization is enrolled?

A:  Yes!
 All IRS registered 501(c)(3) organizations are already in the NetGiver database. If the nonprofit has completed the very simple sign-up process with NetGiver, you will see a Green Checkmark on the nonprofit's NetGiver screen. If you don't see that checkmark, please use the in-app prompts to send them an invitation and help them to receive 100% of your donation!

Q: Can I donate using a debit or credit card?

A:  Yes!
Credit and debit cards incur fees with every use, and these fees are covered by the recipient organization. These fees on top of platform fees are what end up costing nonprofits a significant portion of your donations.
NetGiver uses the ACH system, just like bill pay. This is how we keep this 100% free for both the donor and the nonprofit.

Q: Am I able to donate to multiple nonprofits??

A:  Yes!
For your security, there is a daily maximum of 5 separate contributions. The minimum amount per-donation is $5 and the maximum per-donation is $2500.

Q: How do I reset my password?

A: Open the NetGiver app. On the login screen you'll see Forgot Password?
Tap on this yellow text to request a password reset, and check your email for the link!

Q: Which of my financial accounts can I tie my NetGiver donations to?

A: NetGiver recommends connecting your checking account to make donations. Other accounts such as credit cards, money markets, certificates or investment accounts cannot be used as the donation account through NetGiver. Please be aware that some accounts, such as savings accounts, have transaction limits. Check with your credit union or bank if you have questions on account limitations.  

Q: How do I make changes to my name?

A: Your NetGiver account information can be found by tapping the three grey dots on the right side of the navigation bar at the bottom of the screen. From here you can edit your first name and last name.

Q: Where can I see a record of my donations?

A: Great Question! NetGiver tracks all your donations in one location!
Tap the three grey dots on the right side of the navigation bar at the bottom of the screen. From the page titled "Your Profile" you can select the grey Your Donation History button.

Q: What about my privacy – am I, and my financial account information, safe?

A: YES! We've written a privacy philosophy in addition to our privacy policy, to be as candid and up-front as possible on how we treat your data and secure your information.

Q: I've received the message "NetGiver lost connection with your financial institution". Why did this happen?

A: You’ll need to add the account to NetGiver again. This is likely to happen for 4 reasons:

• You updated your online banking password (if connected using "instant" method
• The bank sent us a notification that they couldn’t find an account with the information you provided
• The account has become invalid for electronic/ACH transactions.
• The account’s transaction limit has been exceeded
  

  We suggest connecting your checking account again.  
  

Q: Is it safe and secure to donate with NetGiver?

A:  Yes. Donations are sent using the ACH system - just like bill pay. All transactions involved in the processing of your donations are protected by the highest level of security. NetGiver does not have access to your online banking credentials and does not store any of your account data on our mobile apps, website, or servers. Our platform is secure and compliant with all financial industry standards of security.

Q: Who is Plaid?

A:  Plaid is a third-party system used by most personal finance apps and is trusted by a long list of banks and credit unions. NetGiver uses Plaid to verify your credit union or bank account information and your account balance to check if you have enough funds to cover transactions.
When registering for NetGiver, you will be prompted to add your online banking username and password after you have selected your financial institution.
Learn more about Plaid here.

Q: Does NetGiver store my credit union account information??

A:  No. NetGiver does not have access to your online banking credentials and does not store any of your credit union or bank account data on our mobile apps, website, or servers. Our platform is secure and compliant with all financial industry standards of security.

Q: Does NetGiver store my credit union account information on my phone?

A:  No. NetGiver does not store any of your credit union or bank account data on your personal device, our mobile apps, website, or servers. NetGiver does not have access to your online banking credentials. Our platform is secure and compliant with all financial industry standards of security.

Q: What about my privacy – am I, and my credit union account information, safe?

A: YES! We've written a privacy philosophy in addition to our privacy policy, to be as candid and up-front as possible on how we treat your data and secure your information.